We offer a completely free national delivery service on orders to much of the mainland UK. The only exceptions to this are to Ireland and remote areas of the UK (highlighted in red on the map below).
All orders for divan beds, mattresses (double and larger), bedroom furniture, guest beds, adjustable beds and most bed frames will be eligible for delivery by our specialist delivery partner.
This service can include a two man delivery team (uniformed and fully trained in furniture delivery), delivery to the room of your choice, allocated time slots with a pre-delivery call service and an assembly/white glove service on request (chargeable).
Your items will be delivered to your room of choice and, unless otherwise requested, left in the packaging ready for full self-assembly. Unpacking and assembly of the items is normally chargeable and must be requested at point of sale.
We reserve the right to make single/small item deliveries (budget bed frames typically under £200 in value, single and vacuum packed mattresses, bed linen etc.) to the property threshold only using a one man courier service between 8am and 6pm. To keep delivery costs down we may not be able to offer an alternative. Please contact us if you are unsure of your requirements.
All stock items will be delivered within a maximum of 15 working days of your order being processed (although this is normally much quicker). Please see individual item pages in the online store for non-stock order times. Delivery lead times are always quoted in working days.
With over 70 years’ experience we know better than to try and rush something out on an overnight courier. We take a little longer but can guarantee a superior service to get the item to you in perfect condition!
If your address is outside of our free national delivery area (shaded red on the map), you must call or email us for details before ordering. There may be a charge for delivering to these areas.
Please be aware that deliveries to Ireland and remote areas (eg. Scottish Highlands) may take slightly longer than normal. These areas carry an additional 10 working day lead time for all items (excluding bed linen).
Please do not place an order directly through the website if you are not in our free delivery zone.
Customers are advised when accepting items to have protective sheets available as the goods being delivered may have transferred through a number of warehouses and vehicles. Also, try to take down any items such as picture frames or ornaments that may be obstructing the path of the delivery drivers. Neither we, nor our couriers can accept liability for any damage to fixtures, fittings and building structure while inside your home. Any consequent damage should fall under the customer's household insurance. Our couriers cannot move or arrange existing items to make way for newly delivered ones.
Our couriers may be able to dispose of your old bed with our free national delivery service for a charge, please email us for details. If we are not able to help, some councils or charities may recycle unwanted items free of charge. Please contact your local council for further details.
Direct to you from the factory
As part of our ongoing commitment to reducing our carbon footprint as a company, some items will be delivered directly to you from the manufacturer's factory. This direct service will shorten the distance your items travel.
Items not in stock
The timeframes for delivery of products not in stock are completely dependent on our suppliers and are given in the best faith and as accurately as possible. In the rare case of an extended delivery period, we will inform you via email or telephone of any delays on your order.
Please allow 3 - 5 working days for delivery from our warehouse to your home so that your goods can pass through our quality control process and be checked for any visible defects. Please note that the times we give are only a guide and may vary slightly depending on the time of year.
Our Delivery Vehicles
Customers should assume that the delivery vehicle will be a long heavy goods vehicle. It is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions; as well as any difficult access points and un-adopted roads. This helps us to deliver your order successfully and ensure that we have made the appropriate arrangements. Failure to disclose this information may result in an aborted delivery and may be chargeable. In order to prevent damage to our courier's vehicles, un-adopted roads will not be taken by delivery vehicles. Safe alternative routes must be provided by the customer.
Need international shipping?
We ship orders to many countries across Europe and the rest of the World. Please contact us with your requirements and we will provide you with a competitive shipping quote. Please do not place orders directly through our website if you are not in the UK.Request an international shipping quote
Our Free Local Delivery & Recycling Service
We offer a free delivery and recycling service to various London postcodes and BN, RH, GU, PO, SO and TN postcodes within Sussex, Surrey, Hampshire. Using our own driving teams ensures we provide a faster and more efficient delivery service to your door.Free Local Delivery & Recycling ServiceContact Us
Thank you for getting in touch