We work hard to deliver great customer service from our online store and retail outlets in Worthing, Chichester and Horsham.
On this page you can see the five latest online store reviews from genuine Google users. Just click the links below to read all of our reviews (we’ve also included links to each store’s reviews).
If you’ve been pleased with our service, do feel free to leave us your own review. We’d love to hear from you! As always, if you can suggest ways in which we can improve our services please contact us directly.
You can view all our reviews in detail on the links below:
Very wide choice, Paul Palfrey was very helpful and successful in selling us a new mattress. Delivery made in a couple of weeks for an ordered in item. Helpful delivery guys as well. all great, I just struggled to understand some thing called a google code!!! I have bought from this store before when under the former ownership. Service has not gone down as so often happens when businesses are bought from the founder. Congratulations
We visited last Sunday and spoke with a lovely saleswoman called Sue. Whilst we were happy to browse the show room at our leisure on our own she was there to answer any questions we had. We took a trip to the local main chain shops in Horsham to view beds and the atmosphere was completely different. We returned to Horsham bedding and purchased the mattress we had seen initially. Delivery was today by 2 friendly guys who took it to the room we required. Would recommend to anyone looking for a friendly and dedicated sales team in an environment where you don't feel pressured to buy.
We have made several visits here, as well as a couple of half hearted visits to the big brand names. The difference is light and day. This is a family run business and the attitude of the staff reflects this. No hard sell. Sound advice and time to decide. When we did have a change of heart about our purchase it was handled with understanding and we were not made to feel uncomfortable by our indecision. Thank you Simon.
Excellent service from start to finish and can't recommend highly enough. We placed a web order for a Vi-Spring mattress during the busy pre-Xmas period and they went above-and-beyond to meet a challenging delivery deadline. Really impressed. We then had an issue with the mattress which meant that it unfortunately had to be returned - but their after-sales service (in particular the E-commerce manager, Lewis Evans) was brilliant and hugely appreciated. Many thanks for a great service. 10/10.
This company is one in a million, with old world customer service and sincere concern for customer satisfaction. An excellent experience. Can recommend to everyone.
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