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Orders & General Enquiries - FAQs

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Why shop with Jones and Tomlin?

We are a still a completely independent family run company established over 65 years now. We pride ourselves in being able seeking the best products at the best prices for our many customers. Our dedicated team are extremely knowledgeable with years of experience and can therefore offer the correct advice to help you choose the right bed to suit your needs.

How long has Jones and Tomlin been trading?

Jones & Tomlin Ltd was established back 1946 by two friends whom had served alongside each other in the RAF during WW2. Realising the need for a general furnishers in Worthing they invested their demobilization money into the venture. Customers still visit today who remember buying their first dining or bedroom suites in the late 40’s or 50’s, some even have pieces in use today! Please click here to read about the history of Jones & Tomlin.

Do you give bulk / trade discounts?

Our prices are extremely competitive. However, if you are buying in bulk, please email us to discuss your requirements. We unfortunately do not provide trade discounts.

How do you achieve such great price savings on your products?

We have long standing relationships with our suppliers, some of which have been established decades ago such as VI-Spring, Hypnos and Dunlopillo. Being completely independant we can source the best quality products on the market with the maximum discounts available, and pass them straight onto you!

Do you price match?

Yes, we offer a best price promise (click here for further information) - we believe in offering the very best value on every one of our products. In the very unlikely event that you find the exact same item for sale elsewhere at a lower price, just send us an email or call us with the details of what you have seen and we will gladly match the offer.

Should I buy a firm / hard bed to ease my aches and pains?

What you need is a new bed which offers the right support (not necessarily hard!) Remember that the term orthopaedic only means that a bed is firmer in specification from that manufacturer. If you have a back or skeletal problem you should consult your GP or specialist before buying.  Please click here to view our bed buying guide for independent and unbiased advice.

I've seen a product somewhere else, but cannot find it on your site, can you obtain it for me?

If you are unable to find a product that you are interested in, please email us with as many details as you can, so that we can do our best to source exactly what you are after.

Can I place an order with a person instead of online?

Yes you can, feel free to call us on 01903 228911 and we can assist you through the order process over the phone.

How do I know that my order is received?

Once you have placed your order, we will automatically send you an order acknowledgement email detailing the products you have ordered. Please take time to carefully check your contact details and the products you have ordered and are correct on the email. If you do not receive an acknowledgement or if you find any errors on your order, please phone our sales office immediately on 01903 228911.

Can I make changes to my order once it is processed?

Please contact us immediately via email or phone for further assistance.

Will you pass my details onto anyone else?

No, we do not pass on details to any third party.

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