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Deliveries - FAQs

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Do you offer free delivery?

Yes, we offer free delivery to any mainland UK address - subject to area as remote areas of the UK may carry a small surcharge, please click here for more information.

Do you offer a service to dispose of my old bed / mattress?

Locally yes, we offer a like for like recycling service as part of our ongoing commitment to reduce landfill waste - click here for further information. We can offer this to many of our national customers but it may carry a small charge - please contact us for full details.

What is your delivery area?

To find out if you if you are in our local delivery area and qualify for free delivery with Jones & Tomlin, please click here.

How long will it be before my items are delivered?

All stock items will be delivered within the following time frames:
Local delivery: 1-5 working days
National delivery: 3-10 working days

Special orders from manufacturers can vary, and are stated on each items description.

Will you take my items upstairs into the bedroom for me?

Please see the delivery tab under individual items listings for full details on the service included

Will the bed fit up my staircase?

All divan bases (excluding singles) will be split into two sections for ease of delivery, if you have a a limited amount of manoeuvering space on your staircase you may want to measure up first to ensure it will go up! Bed frames are a popular alternative as they will come flat packed from the manufacturers.

Do you offer an assembly service?

Yes we can, being very time consuming we do however charge for the assembly of any products, this is not always available, contact us before you order to see if this is available.

Can I arrange a specific delivery day / time?

Local deliveries will be delivered using our own vans, we will call you to arrange a convenient time and day for your delivery. Nationwide deliveries and orders delivered directly from the manufacturers may vary. Please email us for more information.

Can you call before you deliver?

For local deliveries we can call you before we deliver, we must be informed of this before or when the delivery slot is arranged.

For national deliveries this will depend on our choice of courier; for larger orders (divan sets, multiple large item orders) you can arrange a pre-delivery call when you are contacted to arrange your delivery. Single item orders (eg. headboards, bed frames) will be delivered by a courier between 9am and 6pm, we unfortunately cannot arrange for a pre-delivery call.

Can I change my delivery address once the order is processed?

Unfortunately we cannot amend the delivery address once an order is placed for security reasons. We are however very flexible, feel free to email us so we can do our best to help meet your request.

Can you deliver to multiple addresses?

Due to high transportation costs we are normally unable to deliver items to multiple addresses, please email if you have a specific need and we'll do our best.

What happens if I miss my delivery?

Please contact us immediately via email or phone, there may be a re-delivery cost to pay if you miss your delivery.

Can I collect my goods from your warehouse?

Please email us for more information on collecting your goods.

Do you deliver overseas?

This is always possible, but obviously shipping costs will need to be charged. Please email for a competitive quote.

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Free
National Delivery

Terms and conditions apply

Free Local
Delivery & Disposal

We'll take your old bed away

Express Delivery
on Stock Beds

Get it fast, conditions apply

International Delivery
Available

Terms and conditions apply



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