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Jones & Tomlin Testimonials

 

Mr. C
18th Oct.
2017
 

We purchased a bed from J & T and when putting it together, found there was a manufacturers fault  necessatating a replacement bed head. This was delivered and fitted this morning by DJ and John. They did a really excellent job, fast and efficient.We would like to thank Jones and Tomlin for their attention to this and would recommend them highly.

     

Mrs. C
14th Sept.
2017

  On the 29th of July I purchased a super double Hypnos ottoman bed from the Chichester branch. The salesman was Paul Palfery I found him to be so helpful. The bed was delivered this week I felt I had to let you know how pleased I am with the service I have received. The bed is lovely. As I live in an apartment, space is very important to me and this bed is just what I wanted.
     

Ms. M
12th Sept.
2017

 

I want to express my thanks for your excellent customer service. I received great advice on the purchase of my vispring topper from someone who obviously knew the product inside out......very reassuring for the customer. In addition I was kept regularly up to date on the progress of my order and the whole process went without a hitch. Fabulous service, very happy and would definitely recommend your company to friends and family.

A job well done, thank you.

     

Mr. B
31st Aug.
2017

 

  This is just to say thank you  and in particular to Luke Giles  for his help andtime when we purchsed  our  new mattress we went to horsham bedding centre on 31/17. We told him what we were looking for and using his knowledge  showed  us the options  told us about the choices  and led us too  a parker petworth which we purchesed thank you again Mr Glies thanks for time and knowledge you made our shop a  lot easier thanks again  top man. We ordered mattress on21/7/17 delivered on friday 25/8/17 deliverery team good well done thanks again. Mr B
     
Mr. S
6th Aug. 2017
  Had a returns issue with the Horsham Bedding Centre relating to a gift purchased by my mother in law.This was very kindly resolved by the senior staff in the shop. First class customer service meaning that I can shop here with confidence.
     
Mr. J
4th Aug. 2017
 

Just bought another Somnus mattress from you as they are the best mattresses. Your products and service is second to none for all our bedding needs

     
Mrs. M
2nd Aug. 2017
 

We are absolutely delighted with our new bed which we bought online from Jones & Tomlin.

It is of superior quality made by skilled craftsmen, a very solid and well made bed.  Having done my research quite thoroughly I still so needed to speak to someone on the phone and found the staff to be most knowledgeable, helpful and efficient.

I highly recommend Jones & Tomlin

     
Mrs. S
4th July. 2017
 

Dear Jones and Tomlin,

I would like to say an enormous thank you to both agencies for "going the extra mile!"  to deliver my mattress last night in cardiff. I cannot thank you enough. Can you please thank the two gentlemen who delivered the mattress - I am indebted to you all for making it happen.

Kind regards,

     
Mr. S
16th June. 2017
 

Thanks Lewis, I'm glad I contacted you and the family run business, great service.

Best Wishes,

     
Mr. V
(Netherlands)
19th May. 2017
 

Hello Lewis, my bed is arrived !! I am very happy !!! Thank you so much for all !!!

I let you know how it sleeps.

Kind Regards,

     
Mrs. M
(Gibraltar)
19th May. 2017
 

Hi Lewis,

Just to confirm safe receipt of my lovely new Vispring mattress 2 days ago!  Only problem is I don't want to get out of bed in the mornings now!

Many thanks once again to you and Bernie for all your help with this.

Kind regards,

     
Mr. A
(France)
11th May. 2017
 

Thanks to all for a very good service, including delivery to rural France.

Both Richard & Lewis were a pleasure to deal with.

     
Mrs. H
29th Apr. 2017
 

I have always bought my beds from Horsham Bedding Centre and have just purchased my third. The staff are extremely helpful and give great advice without being pushy or trying to get a more expensive sale, they listen to what you need and advise accordingly. I find you get much better value for money compared to the bigger bed stores and better after sales service. Really can't fault them.

     
Mrs. P
10th Mar. 2017
 

Hello Toby,

Just a quick email to say we took delivery of the bed last week without a hitch and that we are extremely pleased with it!  It is exactly what we were hoping for and your service was exemplary!

Many thanks!

     
Mr. C
23rd Feb. 2017
  Lewis,  I just wanted to say that your two deliverymen who delivered the two beds and mattresses
were again very efficient , helpful and courteous ,  and we are very pleased with everything.

Kind regards
     
Mr. W
18th Jan. 2017
 

Hi Toby

The new bed arrived today. Everything is as we expected. It was well packed and is in excellent condition.

Thank you for good and prompt service.

Best regards

     
Mrs. K
16th Nov. 2016
 

Dear Mr Evans,

Just to let you know how pleased I am with the bed frame. It was delivered last Saturday, earlier than expected. Many thanks to you and your company and I will definitely be recommending you in the future. 

Kind regards. 

     
Mr. G
(Germany)
28th Oct. 2016
 

Dear Lewis,

Just wanted to say how pleased I am with the mattresses.They were both delivered and old ones taken away without a hitch.

Was really helpful getting the phone call 30 mins before they arrived.

A prompt, polite and stress free service ,
Thank you all.☺

     
Mr. S
(Germany)
10th Oct. 2016
 

Dear Toby,

Last Wednesday my Somuns boxspring bed was delivered. I am very satisfied with the high quality and the comfort the bed offers to us.

I would like to thank you for your detailed sales advice and for processing the order straight forward. I will reccomend the services of Jones & Tomlin.

All the best and kind regards from Frankfurt

     
Mrs. G
29th Sep. 2016
 

Hi Derek,

Just want say so a big thank you for all your help with the Mattress. It seemed like a comedy at times,but hopefully everything will be fine now. 

You have gone above and beyond our expectations. We may pop down soon to get a bed for our son too.

     
 Mrs. R
28th Sep. 2016
 

Toby,

We are very pleased with the beds and the mattresses. Delivery was helpful and efficient and your advice at the time of purchase was very useful.

Thank you. 

     
Mrs. H
12th Sep. 2016
 

Just a little note with a big thank you.

We've just received our order, 3 weeks early I might add, and we love love love it, the reclaimed wood looks terrific. We're so pleased with the quality of the bedstead, tall chest & bedside chests, they really do look stunning.  The service we received from Paul in the Bosham shop was second to none, ten out of ten all round. Thank you again, its been a pleasure doing business with you. 

     
 Mr. R
2nd Sep. 2016
 

Chichester Bedding Centre delivered a new bed to my aunt in Chichester on Wednesday.

We would like to express our thanks to the company for its expertise in choosing the right bed for my aunt, the problem-free delivery, the fact that my aunt finds the bed very comfortable ("it's lovely") and the excellent service provided by the two guys that delivered the bed and set it up. Well done everybody.

     
Mr. G
31st Aug. 2016
 

Just placed an order for a Vi-Spring supreme topper for an elderly gentlemen with many health issues. Can only speak from an experience today with your company and the order of a VI-Spring Mattress topper.

Dealt with Lewis, found him terrific to deal with.  Wonderful personality, so helpful checking accuracy and details with me.  He double checked a question I had with VI-Spring.  He clearly informed me regarding delivery and what to expect, that someone from the courier company would ring me to check delivery details etc.  I really couldn't fault the customer service and order process today.  I was delighted.  Paid in full and now look forward to delivery in about 4 - 5 weeks.  Couldn't expect better service, patience and respect from anyone.

Thank you.  Very grateful.

     
Mrs. R
15th Aug. 2016
 

I would like to say a ENORMOUS thank you to Jones & Tomlin. We bought beds from them and the service we had went beyond anything ever expected.

Thank you to you all. You have made an old couple extremely happy and comfortable!

     
Mrs. M
10th Aug. 2016
  Hello Lewis - just to confirm that my two Hypnos beds were delivered today. I'm delighted with the beds, the service from your company and that of the delivery company. The crew were excellent; polite and very efficient with the installing and removal of all packaging.

Thank you for assistance with this order and I would have no hesitation in recommending to friends etc..

     
Mrs. C
(France)
8th Aug. 2016
 

Sorry to take a while to reply but I did want to say how pleased we are with the furniture. It fits well together and in the bedroom. It looks and is very solid and the mattress is very lovely too. 

We would also like to give you feedback on the driver. He was excellent. He arrived early and he drove right up as close as he could to our house in the lorry. He was prepared to help us get the boxes into our house but we had made arrangements with our neighbours. I hope he got back to UK safely.

Thank you again for all the help in getting our order delivered

     
Mrs. H
28th Jul. 2016
 

A big thank you to Paul at the Chichester Bedding Centre for his advice about buying Hypnos Guest beds and Somnus Excelsior Mattress.

Mattress is wonderful, both sleeping much better! Excellent un-pressured advice. Placed order and all was delivered four days later. Would thoroughly recommend.

     
Mrs. C
24th Jun. 2016
 

Hi Alex, We wanted to say a huge 'Thank You' to you for all your help and knowledge in support of us purchasing our two mattresses from Horsham Bedding.  We are very happy with the whole shopping, selecting, ordering and delivery experience with your shop. Thank you for sharing all your knowledge with such enthusiasm!

The Hypnos Hampton Supreme bed is a dream to sleep on (excuse the pun!) It really is most comfortable and a very good choice for us. We haven't slept in the spare room to try the Gainsborough yet but I am sure it will give our guests a good nights rest too. All the best.

     
Mrs. B
23rd Jun. 2016
 

Hi Richard, Just had to let you know that I am delighted with the head board and the service. Delivery was at 7.05 this morning what a brilliant service and delivery.  Thank you very much.

     
Mr. G
11th Jun. 2016 
 

I would like to say how pleased I have been with the shop in Horsham and especially your sales person Sue McGrory. She has been wonderful over the passed 2 years helping me choose the correct items for my holiday business.

She has so much experience and nothing is too much trouble to explain. You are very lucky to have such a nice person working for you.

     
Mrs. S
9th Jun. 2016
 

Hello Lewis, sorry for not getting back to you sooner. Just wanted to update you on our new bed. 

I must say everything- absolutely everything worked out perfect!! I thonestly was a pleasure doing business with you from start to finish! The delivery came perfectly on time and the crew were pleasant. My husband and I assembled itwithout problems and we´ve been sleeping in it  since - like babies. :-)

Thank you again so very much for your help - I´m sure to recommend you, if i get the chance!

Best wishes from rainy Munich

     
Mrs. R
21st Apr. 2016
 

Hi Tim. The bed arrived this morning as planned, thanks.

We would like to thank you for all your advise and guidance and say that we would have no hesitation in recommending your company to our friends.

     
Mrs. G
18th Apr. 2016
 

Just a note to say that the mattresses have arrived and your delivery drivers from Dartford were a credit to your company - they worked cleanly and efficiently - delivery/unloading of van/walk up drive/take 2 hypnos mattresses away from upstairs bedrooms on a difficult staircase,  superking and unload 2 vispring superkings - packaging/box etc., and install them after re-negotiating the staircase.

     
Mrs. M
29th Mar. 2016
 

I just wanted to leave some feedback about our excellent experience with your company. We went to the Worthing Bedding Centre on 19th March to buy a new mattress. We were served by Richard Waite. He was brilliant, he was friendly, knowledgeable and very likable, he was not in any way pushy. He was very very helpful and provided us with all we needed to make our own choice on which mattress to buy. We ordered the mattress and it was then delivered only 3 days later on Tuesday 22nd March.

The delivery was exactly on time and the delivery men were also excellent. They were very polite, courteous and respectful of our home. They were very friendly and happy in their work. What a wonderful company you have if all of our employees are as great as the ones we met during this process. Please thank them all on our behalf.

     
Mr. L
1st Jan. 2016
 

Thank You for the EXCELLENT service regarding My recent mattress purchase. I ordered online and waited for the phone call to arrange delivery. Once in stock I received the phone call and delivery was arranged, My old mattress was also taken away.  I felt I took a chance ordering online but the details provided online were accurate and I am very pleased with My purchase. I last purchased from Horsham bedding centre about 30 years ago, I have used other companies since, but none have come up to Your high standards. In future I promise not to shop around but shall come straight to You.  Thanks to all involved in making My purchase such a pleasure.

     
Mr. B
13th Nov. 2015 
 

I've just yesterday had delivery of a bed at home which I bought from you. I gave feedback to Lewis Evans on the phone re. the excellent delivery service.

But I would also like to tell you how very good both Lewis and Toby have been in dealing with my order. Excellent initial advice + info on the manufacturer's showroom, clear guidance on when the order would be coming and on the delivery service. Very helpful later during a follow-up phone call. Both Lewis and Toby have been friendly, knowledgeable and efficient.

So many thanks indeed for the very nice experience.

     
Mr. W
28th Sep. 2015
 

For Lynn, Derek and Sue at Horsham Bedding Centre

I've now had the first few nights in the new bed and I have to say "It's Wonderful".  So comfortable and much cooler than my old one with the memory foam mattress.  I got myself a pocket spring pillow to go with it, also great.

Thankyou very much to all of you for your guidance and help in selecting the right bed.  Thankyou also to the guys who brought it.  They did a good job.

     
Mrs. M
15th Sep. 2015
 

Hi, Just wanted to let you know very happy with the service from start to finish.  My Headboard is lovely, so happy with it.  I will definitely recommend your store and company.

     
Mrs. A
26th Aug. 2015
 

Good Morning Toby,

I would like to thank you and your company for such excellent service -all the items we have received have been delivered promptly and on time -so thank you.

Many thanks as always.

     
Mrs. R
15th Aug. 2015
 

Hello Lewis

Thanks for your email. We received our order today and we are very happy

     
Mrs. P
13th Aug. 2015
 

Thanks, Toby - I appreciate your patience and excellent customer service.

 
Mrs. B
13th Aug. 2015
 

Hi Toby,

No problem at all - and yes it has indeed been delivered today so all is good.

Many thanks for keeping me informed, and for the excellent customer service - something that is very rare these days, but really appreciated!   

 
Mrs. A
9th Aug. 2015
 

Dear Simon,

After four nights' good sleeps in that lovely new bed, I can say that I am pleased that I decided to replace the old one. On top of that I am delighted that I chose to do it your your company.

Those few minutes - well, probably an hour - in the showroom with you taught me more about beds than I knew before. Had no idea it was such an interesting process. The two men who delivered it and took away the old did a fine job. I don't know how they move such heavy pieces about with apparent ease, well done.

And of course the icing on the cake is your mattress turning service, a godsend for the likes of me. Thank you very much.

 
Mr. R
31st Jul. 2015
 

Earlier this year we visited Chichester Bedding Centre to choose a new double bed. We had been sleeping on a VI-Spring Herald bed for nearly 21 years and it really needed replacing - ideally with a VI-Spring.

We met Paul Palfrey in the showroom, we explained the sort of bed we were looking for and he was very helpful. We were able to test out some VI-Spring beds until we were satisfied that one of them met our requirements.

We placed an order for a VI-Spring Shetland on the 28th February. We were a little concerned that we might not be able to turn the mattress by ourselves but Paul said trhat he would come and help us if necessary.

The bed was made and delivered to us - the first night was like sleeping on "cloud nine" and that has continued to the present day.

We found that we could turn the mattress with prayerful help by ourselves. We would like to say how much we appreciated Paul's help and guidance.

 
Miss. B
26th Jul. 2015
 

I recently purchased a Jensen electric bed from the Chichester Bedding Centre at Bosham.

Paul handled the sale, and I have spoken to him since the bed arrived. I am just writing to say that both he and the men who delivered the bed were all very helpful.

 
Mrs. S
23rd Jul. 2015
 

Thank you for your advice Richard, was good to speak to some one who knows what they are talking about.

I look forward to receiving  our new mattress tomorrow.

     
Mrs. C
21st Jul. 2015
 

I very recently (March 2015)  bought a regular Somnus Ambassador mattress and matching bedstead from you.

A revelation!: I now fall asleep promptly, lower back aches / pains are a thing of the past, and in the mornings am energised and ready to go.

Never thought a mattress could really make such a pronounced difference!

And so very quickly. Absolutely delighted with it and the effect it has had on my life!

 
Mr. P
29th Jun. 2015
 

Toby,

I would like to express our gratitude for your co-operation on delivering a bed frame at very short notice. The service we received was above and beyond our expectation when you agreed to build the flat pack bed frame because of our disabilities. The operative was very polite, smartly dressed and good mannered. I am a returning customer and would strongly recommend Jones & Tomlin if you require excellent customer service and value for money. I would award this company 10 star rating

 
Mrs. G
25th Jun. 2015
 

Dear Sir

I recently purchased a Hypnos mattress from your store in Chichester and wanted to let you know how pleased I am with your service. The gentlemen in the shop were very helpful and professional, and as a result of this I will definitely be recommending your company to friends of mine.

I would also like to mention the young men who delivered the mattress, they were not only quick and efficient, but when they could see that the headboard needed some adjustment, they were more than happy to assist with this task. Thank you once again for your professional service.

 
Mr. & Mrs. D
29th Apr. 2015
 

Good afternoon,

Just wanted to say thank you for your excellent service.

The bed arrived as promised on 24/04/15, your delivery guys (I believe we're from the Worthing branch) were very polite and courteous, just wanted to pass on our thanks and will recommend Horsham bedding centre to friends and family.

Thank you once again.

 
Mrs. C
20th Mar. 2015
 

Hello

I don't normally send emails like this or review products,  but every night I lie down and say that I will email you.  We have had our mattress for approximately 18 months and the effect has not worn off!  I lie there, feeling that I am drifting off on a cloud and have such a good nights sleep.  I am very grateful to the salesman at Jones and Tomlin worthing for directing me towards your brand and medium tension (i would have gone for firm).  I am converted and keep recommending Hypnos.

     
Mrs. B
14th Mar. 2015
  Went into your Chichester store last week and was served by Paul. I wanted to say how pleased we were with the outstanding service we received. Paul was friendly, courteous and extremely knowledgeable. We didn't feel at any point pressured into buying. He listened to our needs and guided us to the right bed. I hope the delivery of the bed is as efficient as the service we received in the shop. Many thanks Paul.
     
Mrs. G
6th Mar. 2015
  Dear Toby, Just to let you know that  I received the mattress on Thursday and very impressed with the service I'm getting from your company.
     
Mrs. H
(France)
3rd Mar. 2015
 

Hello Toby,

Just a quick note to say that the beds arrived safely on Saturday morning as promised. The two delivery drivers were excellent - courteous, friendly and helpful. 

I would like to thank your for the excellent overall experience from start to finish and will recommend Jones & Tomlin to everyone I meet needing a quality bed (especially delivered to France!).

     
Mr. C
21st Jan. 2015
 

Hi Lewis, Everybody has been very helpful , yourself included , I wasn't honestly expecting such an immediate response and such a positive outcome . Thank you for what has been a really good service from everyone involved.
Regards

     
Mrs. F
4th Dec. 2014
 

Hi Toby,

thank you for the bed and apologies for taking so long to have it delivered, it has been a very hectic year

the bed is fantastic, really comfortable and much better than my previous hypnos.

     
Mr. S
2nd Dec. 2014
 

Hi Lewis,

Replacement cabinet and clips have arrived and all is perfect.

Can't thank you enough for all your help, brilliant customer service!

Regards 
     
Mrs. C
21st Nov. 2014
 

Dear Toby, I would just like to thank you and your company for the great service in supplying my Silentnight mattress. Also to thank the delivery team who quite frankly could not have been more helpful.

     
Mrs. E
18th Nov. 2014
 

Dear Jones and Tomlin, I just wanted to thank you for your excellent service.  My new bed was delivered and installed yesterday afternoon (as scheduled). The delivery guys were helpful and courteous and I am really pleased with the bed.  Thank you very much and I will definitely recommend your company to others.

     
Mrs. C
28th Oct. 2014
 

Thank you for the great service. I found your website easy to use and prices very reasonable. I had a feeling that I would get good service from an established family firm and I was not disappointed, in fact I was very impressed by the high standard of customer service. I had excellent communication and a rapid response to my enquiries from Toby, and my order was promptly delivered as promised. I would have no hesitation in purchasing from your company again ( in fact my daughter is now campaigning for a new bed) and I am delighted with my new bed frame and mattress. Thanks again.

     
Mr. H
28th Oct. 2014
 

Bought a bed for my grand daughter on Sunday from the horsham store, and received delightful service from the lady in charge of the store.  She could not have been more helpful, attentive and charming.  This was a very pleasant shopping trip.

     
Mrs. W
9th Oct. 2014
 

We bought a new bed frame and matress from the bed centre in horsham, served by Ed who we felt his product knowledge was fantastic. We had a problem with the matress that was delivered as it didn't fit. We went back in and met Ed who dealt with our issues professionally and even accepted that we found the same bed cheaper else where and price matched as said. Considering he was happy to deal with us after we complained we thought it was brilliant! I have spent years working in the worlds leading designer fashion group in London and said to him I would employ him! An asset to the business, and as I'm 8 months pregnant made something stressful to start with very easy. Also brilliant service from the guys who delivered the bed :) if you could let Ed and the delivery guys know how pleased we were. Thank you

     
Mrs. O
9th Oct. 2014
  Many thanks Lewis, we are both very happy with the service we have received from Jones & Tomlin & would recommend you unreservedly. your communication throughout and your customer service have been outstanding! Sincere thanks.
     
Mrs. D
20th Sep. 2014
  Very rarely do I feel compelled to write to a company to express how delighted I have been with your attention to detail, the overall service and the final product.  Everything was so smooth and no hassle to me which is a rare thing these days!  Thank you so much for everything you did to ensure I received my VI Spring mattress in Jersey and if I can put any more business your way through friends I will certainly do so without hesitation.
     
Mrs. J
29th Aug. 2014
 

What fantastic customer service! I am so pleased - you have made my day. Thanks so much Toby.

You've got some karma points today.

Kind regards, Nicola

     
Mr. S
7th Aug. 2014
  Superb service from true professionals - will definitely be using again and recommended to my friends, thank you guys!
     
Mrs. F
30th Jul. 2014
  I recently bought a guest bed from you online. I would just like to say that the experience was 100% positive. The bed arrived on time, as arranged, and we are so pleased with it. It's not been used yet (as we've not had guests) but it seems really comfortable and well made. I wouldn't hesitate to recommend your company to others. Thank you!
     
Mrs. B
4th Jul. 2014
  I just have to say a very big thank you to Lewis, who has given me some of the best customer service ever. He is always quick to respond to my emails, promptly assists with my requests and is always polite and patient. A good experience- thank you.
     
Mr. G
4th Jul. 2014
  Thank you for a First Class service and a superb bed at a great price. It was promised in Two Weeks and was delivered on time by courier and we are over the moon. We will be singing your praises to all who will listen. Once Again.....A big Thank You.
     
Mr. T
20th Jun. 2014
  Excellent service from Toby. All enquiries dealt with promptly by phone and the price was the best quote available. Well done!
     
Mrs. P
17th Jun. 2014
 

I haven't made my purchase yet, but when I popped in to Horsham to browse options, the staff were so friendly and helpful. Nothing was too much trouble. I explained my circumstances (I have particular needs due to a medical condition) and the staff gave lots of good advice and were very caring and patient. I will DEFINITELY be using this store for all my future bedding needs. A bed is a long-term and potentially expensive investment but I felt in safe hands with the staff here and felt confident in their ability to help me select the right one for my needs. Many thanks !

(follow up) I would just like to say thank you for your very caring and professional help when I popped in to browse yesterday afternoon. It is an absolute delight to find stores where the staff have a genuine interest in the customer's needs and circumstances these days. What a lovely, lovely team you have in Horsham. :)
     
Mr. F 
27th May. 2014
 

Thank you, Toby

Your prompt and polite service is much appreciated. You do not encounter your like very often.

Enjoy you day, despite the rain.

     
Mr. B (Germany)
12th May. 2014
 

Dear Lewis,

Yesterday we received our new Somnus Divan. Just wanted to thank you for the very good customer care that we were able to experience with you. Everything went as we expected and we are happy with our new bed.

With best regards from Bavaria/Germany

     
Mr. A
12th May. 2014
 

Hi Lewis

I really appreciated your help today. Whilst of course I was looking for the best deal following our initial conversation I felt a strong preference to use the services of your company.

My wife and I have only recently moved into a new and slightly bigger house and are gradually furnishing the rooms.

In view of the service received today I am sure I will use your company again and recommend you to our friends.
     
Mr. P
24th Mar. 2014
 

Hi,

I just wanted to drop you a quick email to say thank you for the fantastic service I received when buying a mattress from you.

In particular pass on my thanks to Lewis who has been very helpful. I needed a new mattress quickly as I am moving to China and when I called up the mattress I was after wasn’t in stock but Lewis was able to recommend another mattress and make sure it could be delivered in time.

Excellent customer service so please pass on my thanks to him.

 

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